Privacy policy

PRIVACY POLICY

Last Updated: 13 June 2024

INTRODUCTION

This Privacy Policy explains how Shack Africa LLC, trading as Scrap-a-Doodles (“Scrap-a-Doodles”, “Company”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects your personal information when you visit our website, purchase products, contact us, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable privacy laws.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

COMPANY INFORMATION

Shack Africa LLC
5609 S Dupont Hwy, Unit 7 #1009
Smyrna, Delaware 19977
United States of America

Email: legal@scrap-a-doodles.com

INFORMATION WE COLLECT

We may collect the following categories of information:

Information You Provide Directly

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account information
• Payment information
• Communications sent to us
• Information submitted through forms, surveys, promotions, or customer service requests

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage information
• Pages viewed
• Referring website information
• Cookie identifiers and similar technologies

Order and Transaction Information

When you place an order, we collect information necessary to process and fulfill that order, including:

• Products purchased
• Transaction details
• Shipping information
• Payment confirmation information

PAYMENT INFORMATION

Payment information is processed securely through third-party payment processors. We do not store complete payment card information on our servers.

All payment transactions are processed through secure, encrypted channels.

HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and fulfill orders
• Deliver products and services
• Manage customer accounts
• Communicate regarding orders and customer service matters
• Respond to inquiries and requests
• Improve our products, services, and website
• Detect fraud and unauthorized activity
• Maintain website security
• Comply with legal obligations
• Conduct business analytics and reporting
• Send marketing communications where permitted by law

MARKETING COMMUNICATIONS

We may send newsletters, promotional communications, and updates regarding our products and services.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Transactional communications relating to orders, purchases, account management, or legal obligations may still be sent even if you opt out of marketing communications.

COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to improve functionality, enhance user experience, analyze website performance, and support security features.

Cookies may be used to:

• Remember preferences
• Maintain shopping cart functionality
• Analyze website traffic
• Improve website performance
• Personalize content and user experience

You may adjust your browser settings to disable cookies; however, some website features may not function properly if cookies are disabled.

SHOPIFY

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer products and services online.

Shopify may collect, process, store, and secure information necessary for operating the website, processing transactions, and providing related services.

For additional information regarding Shopify’s privacy practices, please consult Shopify’s own privacy documentation.

SHARING OF INFORMATION

We do not sell or rent your personal information.

We may share personal information with trusted service providers and business partners who assist us in operating our business, including:

• Shopify and related e-commerce service providers
• Payment processors
• Shipping, logistics, and delivery providers
• Customer support providers
• Email and marketing service providers
• Website hosting and technology providers
• Fraud prevention and security service providers
• Professional advisors, including legal and accounting advisors

These parties are permitted to access personal information only as necessary to perform services on our behalf.

DELIVERY AND FULFILLMENT PROVIDERS

To process and deliver orders, we may share necessary customer information, including name, delivery address, email address, and telephone number, with third-party fulfillment, logistics, warehousing, and courier service providers.

INTERNATIONAL DATA TRANSFERS

Because we operate internationally, your personal information may be transferred to, stored, and processed in countries outside your country of residence, including the United States.

By using our website, you acknowledge that your information may be transferred internationally and processed in accordance with this Privacy Policy.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we take reasonable steps to protect information, no internet transmission or storage system can be guaranteed to be completely secure.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business and tax records

When information is no longer required, we will take reasonable steps to securely delete or anonymize it.

YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

• Access personal information we hold about you
• Correct inaccurate information
• Request deletion of personal information
• Object to certain processing activities
• Restrict certain processing activities
• Withdraw consent where processing is based on consent
• Request information regarding the use of your personal information

To exercise any applicable rights, please contact us using the contact information provided below.

PROTECTION OF PERSONAL INFORMATION ACT (POPIA)

For customers located in South Africa, we process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

We collect and process personal information only for lawful and legitimate purposes, including contractual performance, customer service, legal compliance, fraud prevention, and business operations.

CHILDREN’S PRIVACY

Our website, products, and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will take reasonable steps to delete it.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date. Your continued use of the website following any changes constitutes acceptance of the revised Privacy Policy.

CONTACT US

If you have questions regarding this Privacy Policy or our handling of personal information, please contact:

Shack Africa LLC
Trading as Scrap-a-Doodles

5609 S Dupont Hwy, Unit 7 #1009
Smyrna, Delaware 19977
United States of America

Email: legal@scrap-a-doodles.com